• Microsoft Outlook For Mac Freezes When Adding Account Windows 10
• Microsoft Outlook For Mac Versions
• Microsoft Outlook For Mac Freezes When Adding Accounts

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Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

• Outlook stops responding (hangs).
• Outlook crashes even though you aren't actively using it.
• Outlook crashes when you start it.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

1. Exit Outlook.

2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

   • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
   • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.

3. Type Outlook /safe, and then click OK.

4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

5. Select COM Add-ins, and then click Go.

6. Click to clear all the check boxes in the list, and then click OK.

7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

1. Open Control Panel, and then click Uninstall a program.
2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

1. Run the Outlook won't start automated diagnostics to fix the issues.

   Note

   Click Run when you're prompted by your browser.

2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

3. On the first screen, select Outlook, and then select Next.

4. Select any of the following options, as appropriate, and then select Next:

   • Outlook keeps hanging or freezing
   • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

   Microsoft office 2019 mac getintomacos com. SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

1. Open Control Panel, and then click Mail.

2. Click Show Profiles.

3. Select the profile that you want to remove, and then click Remove.

   Important

   Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

4. Click Add.

5. In the Profile Name box, type a name for the new profile.

6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

7. You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

8. When you're prompted, enter your logon credentials, and then click OK.

9. When Setup is finished, click Finish.

Step 5: Run SaRA Advanced Diagnostics before you contact Support

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

1. Click Outlook Advanced Diagnostics.
2. Click Run when you are prompted by your browser.

More information

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Still need help? Go to Microsoft Community.

Mail User Guide

Use the Mail app to send, receive, and manage email for all of your email accounts in one location. Simply add the accounts—such as iCloud, Exchange, Google, school, work, or other—you want to use in Mail.

Add an email account

• The first time you open the Mail app on your Mac, it may prompt you to add an account. Select an account type—if you don’t see your type, select Other Mail Account—then enter your account information.

• If you already added an email account, you can still add more. In Mail, choose Mail > Add Account, select an account type, then enter your account information. Make sure the Mail checkbox is selected for the account.

• If you’re using an account on your Mac with other apps, such as Contacts or Messages, you can also use that account with Mail. In Mail, choose Mail > Accounts to open Internet Accounts preferences, select the account on the left, then select the Mail checkbox on the right.

Temporarily stop using an email account

1. In the Mail app on your Mac, choose Mail > Accounts.

2. Select the account, then deselect the Mail checkbox.

   Now the account’s messages are not shown in Mail.

   Microsoft user data folder mac remove mac. Location of Microsoft FilesDo you know where your personal preference files are located?

To use the account again with Mail, select the Mail checkbox; the account’s messages are shown again (they don’t need to be downloaded from the server again).

Microsoft Outlook For Mac Freezes When Adding Account Windows 10

Remove an email account

When you remove an email account from Mail, the account’s messages are deleted and no longer available on your Mac. Copies of messages remain on the account’s mail server and are still available (from webmail, for example).

Important: If you’re unsure whether messages you want to keep are still on the mail server, move or copy them to a mailbox stored on your Mac (the mailbox appears in the On My Mac section in the Mail sidebar) before you delete the account in Mail.

Microsoft Outlook For Mac Versions

1. In the Mail app on your Mac, choose Mail > Preferences, then click Accounts.

2. Select an account, then click the Remove button .

   Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts System Preferences. Click the button to open Internet Accounts, then deselect the Mail checkbox for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button .

Microsoft Outlook For Mac Freezes When Adding Accounts